Welcome to Ace Golf Clubs Store’s FAQ section. Below you’ll find answers to common questions about our premium golf equipment, global delivery service, and customer policies. If you can’t find what you’re looking for, our London-based support team is always happy to help at [email protected].
About Our Store
Who is Ace Golf Clubs Store for?
Our target customers are serious golfers who appreciate premium equipment from top brands like TaylorMade, Callaway, and PXG. Whether you’re a tournament player needing express delivery or a value-conscious golfer planning for next season, we cater to all skill levels with our carefully curated selection and flexible shipping options.
What makes your store different?
We combine tour-quality equipment with professional-grade global delivery service. Our London-based team personally inspects and packages every club with the same attention to detail as professional golf equipment, ensuring your purchase arrives in perfect condition.
Product Questions
How are your golf clubs organized on the website?
Our products are conveniently categorized by:
- Club type (Drivers, Irons, Putters, Wedges, etc.)
- Special categories like By Colour and Red for easy browsing
- Specific club types including Driving Irons, Fairways, and Hybrids
Do you offer complete golf sets?
While we specialize in individual premium clubs that allow golfers to build their ideal set, we occasionally offer curated combinations. Check our “Balls” section for complete ball sets and our main categories for club bundles.
How can I be sure I’m choosing the right club?
Our product descriptions include detailed specifications. For personalized recommendations, email our experts at [email protected] with your playing style and preferences.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change or cancel my order after placing it?
You may request changes within 1 hour of ordering by emailing us immediately at [email protected]. After this window, your order will likely be in processing and cannot be modified.
Shipping & Delivery
Where do you ship to?
We offer global delivery to most countries across Europe, North America, and international destinations. Some remote Asian regions and restricted territories are excluded from service.
What are my shipping options?
We offer two reliable services:
- Premium Express Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Standard Shipping: 15-25 business days via EMS (for orders over £50)
How can I track my order?
Both shipping methods include tracking. For Express Shipping, you’ll receive SMS/email updates. Tracking numbers are emailed once your order dispatches from our 86 Old Brompton Rd, London location.
Are there any additional fees for international orders?
Customers outside the UK are responsible for any applicable customs fees or import duties, which vary by country. These are not included in our shipping costs. We recommend checking with your local customs office for estimates.
When should I order to receive clubs by a specific date?
For important events, we recommend ordering at least 3 weeks in advance to account for potential customs delays, especially during peak seasons. Our Express Shipping typically arrives within 10-15 business days after the 1-2 day processing period.
Returns & Warranty
What is your return policy?
We offer a 15-day return window from the delivery date for any reason. Items must be in original, unused condition with all packaging. Please email [email protected] to initiate a return.
What if my clubs arrive damaged?
Though rare thanks to our premium packaging, we’ll immediately replace any damaged items at no cost to you. Please contact us within 48 hours of delivery with photos of the damage.
Do your products come with manufacturer warranties?
All our clubs come with full manufacturer warranties from TaylorMade, Callaway, PXG and other top brands. Warranty information is included with your product documentation.
Contact & Support
How can I contact customer service?
Our London-based golf experts are available via email at [email protected]. We typically respond within 1 business day.
Where is your physical location?
Our headquarters and shipping center is located at 86 Old Brompton Rd, London, GB EC7G 3IA. While we don’t offer in-store pickup, you’re welcome to visit our partner golf facilities in the area.
Still have questions? Experience the Ace difference today by exploring our collections at puregolfkit.com or contacting our team. We’re committed to making your premium golf shopping experience as smooth as a perfect drive down the fairway.