At Ace Golf Clubs Store, we take as much care with our returns policy as we do in selecting our premium golf equipment. We want you to be completely satisfied with your purchase of drivers, irons, putters, or any other golf gear from our collection. If for any reason you’re not happy, our straightforward returns process ensures a solution as smooth as your perfect swing.

Our Returns Promise

We accept returns within 15 days of receiving your order. All returned items must be in their original condition – unused, unmarked, and with all original packaging and tags intact. For your protection, we recommend using a trackable shipping service when returning items.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Golf balls (listed under “Balls” in our menu) – once opened, these cannot be resold
  • Personalized or custom-fitted clubs
  • Items marked as “final sale”

Simple 3-Step Returns Process

Step 1: Submit Your Returns Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Dear Ace Golf Clubs Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]

Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, Defective Item]

Preferred Solution: [Refund / Exchange for [Product Name & Details]]

I confirm the item(s) are unused and in original packaging.

Best regards,

[Your Full Name] [Your Contact Number]

Step 2: Receive Your Returns Authorization

Within 1-2 business days, our London-based team will email you:

  • A Returns Merchandise Authorization (RMA) number
  • Detailed return shipping instructions
  • A prepaid return label for defective items (where applicable)

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging) and include:

  • The RMA number clearly visible on the package
  • A copy of your order confirmation or packing slip

Ship to our London facility at:

Ace Golf Clubs Store Returns
86 Old Brompton Rd
London, GB EC7G 3IA

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is at customer’s expense unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the standard returns process above
  2. In your email, clearly specify the replacement item you want
  3. We’ll ship your new item once the return is received (additional charges may apply for price differences)
  4. Exchanges ship via your original shipping method (expedited shipping available for additional cost)

International Returns Note

For customers outside the UK (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs and any applicable customs duties
  • We recommend using DHL or FedEx for tracked returns
  • Mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If your TaylorMade driver, Callaway wedge, or other premium equipment arrives damaged:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange a prepaid return label and expedited replacement

Questions?

Our golf equipment specialists are ready to help with any returns questions. Contact us at [email protected] or call +44 [insert phone number if available].

At Ace Golf Clubs Store, we stand behind every club in our collection with the same confidence we have in your game. While we hope you’ll love your purchase, we’re here to make returns as straightforward as a well-aligned putt when needed.